Last Updated: 14 July 2026

These Terms of Use govern your access to and use of the Nishav Jewellers website, its features and the purchase of products offered through it.

The website is operated by Nishav Jewellers under the brand name Nishav Jewellers.

By browsing the website, registering an account or placing an order, you agree to these Terms of Use. You should not use the website if you do not accept these terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order independently.

A person below 18 years of age may use the website only under the supervision of a parent or legal guardian. The parent or guardian will be responsible for the minor’s use of the website and any order placed through it.

2. Account Registration

Some website features may require you to create an account or verify your mobile number through an OTP.

You agree to:

• Provide accurate and complete information
• Keep your contact and delivery information updated
• Protect your account credentials and OTPs
• Inform us promptly about unauthorised account activity
• Accept responsibility for activity carried out through your account

Nishav Jewellers will not be responsible for loss caused by an OTP or account credential shared by you with another person.

We may suspend or restrict an account if we reasonably suspect fraud, misuse, false information, unauthorised activity or a breach of these terms.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, prices, dimensions and specifications accurately.

However:

• Product colours may appear different due to lighting, photography or screen settings
• Dimensions and weights may vary slightly due to measurement methods or manufacturing tolerances
• Stone placement, texture or finishing may show minor variations
• Packaging may change without affecting the product
• Products may appear larger or smaller in photographs than their actual size

You should review the product description, dimensions and care information before placing an order.

References to material, plating, stone detailing, purity or certification apply only as stated on the relevant product page. An authenticity certificate will be provided only where it is included in the product listing or purchase terms.

4. Silver Jewellery Care

Sterling silver jewellery may naturally tarnish or change in appearance due to air, moisture, perfumes, cosmetics, chemicals, perspiration or storage conditions.

You should:

• Keep jewellery away from perfumes and harsh chemicals
• Remove jewellery before bathing, swimming or exercising
• Store each product in a dry and suitable place
• Clean jewellery using an appropriate soft cloth
• Follow any product-specific care instructions

Normal tarnishing, scratches caused by use, accidental damage and damage caused by improper storage or exposure to chemicals may not qualify as manufacturing defects.

Individual skin reactions can differ. Stop using a product and seek appropriate medical guidance if irritation or discomfort occurs.

5. Prices and Taxes

Product prices will be displayed in Indian Rupees unless stated otherwise.

Displayed prices may include or exclude delivery charges and other applicable charges. The final payable amount will be shown during checkout before payment is completed.

We may revise product prices, discounts or offers at any time. A price change will not normally affect an order that has already been accepted, except where the displayed price resulted from an obvious technical or pricing error.

6. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve it. A product may become unavailable before payment or order confirmation.

If a product becomes unavailable after you place an order, we may:

• Contact you with an alternative
• Allow you to wait for restocking
• Cancel the unavailable item
• Issue the applicable refund

7. Order Placement and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation only confirms that we have received the order request.

An order is accepted after we verify the order, payment, pricing, address and product availability.

We may reject or cancel an order in cases including:

• Product unavailability
• Incorrect product or pricing information
• Failed or incomplete payment
• An incomplete or undeliverable address
• Suspected fraud or unauthorised activity
• Bulk purchasing intended for unauthorised resale
• Breach of these Terms of Use
• Technical or operational errors
• Restrictions imposed by law or authorities

If a paid order is cancelled by us, the applicable amount will be refunded through the original payment method or another lawful method.

8. Payments

Payments may be processed through third-party payment gateways, banks or financial service providers.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

Nishav Jewellers is not responsible for payment delays, bank declines, gateway failures or unauthorised transactions caused by a bank, card issuer, payment provider or another third party. We will provide reasonable assistance where transaction information is available to us.

9. Shipping and Delivery

Orders will be shipped to the address provided during checkout.

You are responsible for checking that the recipient’s name, mobile number, postal code and complete delivery address are correct.

Estimated delivery dates are indicative and may be affected by:

• Courier delays
• Public holidays
• Weather conditions
• Remote location serviceability
• Incorrect delivery information
• Government restrictions
• Events outside our reasonable control

Ownership and risk relating to a product will pass in accordance with applicable law and the relevant delivery arrangement.

Detailed shipping conditions should be read together with the Shipping Policy published on the website.

10. Order Cancellations

A cancellation request may be accepted only if the order has not reached a stage at which cancellation is no longer operationally possible.

Orders that have already been packed, dispatched, customised or processed may not be eligible for cancellation.

Any cancellation eligibility, fee or refund will be handled according to the Cancellation and Refund Policy displayed on the website.

11. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to the Return, Exchange and Refund Policy available on the website.

Eligibility may depend on factors including:

• The product category
• Product condition
• Original packaging
• Tags and certificates
• Time elapsed after delivery
• Hygiene and safety considerations
• Evidence of damage, defect or incorrect delivery
• Signs of use, alteration or accidental damage

You should inspect the parcel promptly after delivery. If the item is damaged, defective, incomplete or different from the product ordered, contact us within the period stated in the applicable return policy.

Refund processing time may vary based on the payment method, bank and payment provider.

Nothing in these terms removes rights available to consumers under applicable Indian law.

12. Promotions and Discount Codes

Promotional offers, coupons and discount codes may be subject to separate conditions.

Unless stated otherwise:

• Offers cannot be exchanged for cash
• Only one offer may be applied to an order
• Offers may apply only to selected products
• Minimum order requirements may apply
• Offers may have expiry dates
• Discount codes may not apply to shipping charges
• Promotions may be withdrawn or corrected in case of misuse or error

We may cancel an offer or order created through fraudulent use, technical manipulation or repeated misuse of promotional benefits.

13. Reviews and User Content

You may be able to submit reviews, photographs, comments or other content.

By submitting content, you confirm that:

• The content is based on your genuine experience
• You have the right to submit it
• It is not false, abusive, defamatory or unlawful
• It does not infringe another person’s rights
• It does not contain malware, spam or unauthorised advertising
• It does not disclose another person’s private information

You grant Nishav Jewellers a non-exclusive, royalty-free right to use, reproduce, display and adapt submitted content for operating, improving and promoting the business, subject to applicable law.

We may remove content that violates these terms or is unsuitable for publication.

14. Acceptable Use

You must not:

• Use the website for unlawful or fraudulent activity
• Attempt unauthorised access to the website or another account
• Interfere with the website’s security or performance
• Introduce viruses, malware or harmful code
• Scrape or copy website content using automated systems without permission
• Misrepresent your identity
• Submit false orders or payment information
• Use the website to harass another person
• Infringe intellectual property or privacy rights
• Reproduce product listings for unauthorised commercial use

15. Intellectual Property

The Nishav Jewellers name, logo, website design, product photographs, graphics, product descriptions, text, videos and other website material are owned by or licensed to Nishav Jewellers.

You may access the website for personal and lawful shopping purposes. You may not copy, reproduce, modify, distribute, sell, republish or commercially exploit website content without prior written permission.

No right or licence is granted except the limited right to use the website according to these terms.

16. Third-Party Services and Links

The website may contain links to social media platforms, payment services, courier tracking systems or other external services.

These third parties operate independently and may have their own terms and privacy practices. Nishav Jewellers is not responsible for the availability, security, content or practices of an external service.

17. Website Availability

We aim to keep the website available and accurate. However, access may be interrupted due to:

• Maintenance
• Technical problems
• Hosting failures
• Security incidents
• System upgrades
• Internet or payment network failures
• Events outside our reasonable control

We may modify, suspend or discontinue a website feature when reasonably necessary.

18. Disclaimer

The website and its content are provided on an “as available” basis.

To the extent permitted by law, Nishav Jewellers does not guarantee that:

• The website will always be uninterrupted or error-free
• Every product will always remain available
• Every photograph will show the exact shade visible on all screens
• Third-party services will operate without interruption
• Website information will never contain a typographical or technical error

These disclaimers do not limit any guarantee, warranty or consumer right that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by law, Nishav Jewellers will not be liable for indirect, incidental or consequential loss arising from:

• Misuse of the website or product
• Failure to follow jewellery care instructions
• Unauthorised use of your account
• External websites or third-party services
• Delays caused by events outside our reasonable control
• Loss of data or business opportunity

Our total liability relating to a specific order will not exceed the amount paid for the product giving rise to the claim, except where a higher liability is required by law.

Nothing in these terms excludes liability for fraud, wilful misconduct, personal injury caused by negligence or another liability that cannot lawfully be excluded.

20. Indemnity

You agree to compensate Nishav Jewellers for reasonable loss, liability or expense arising directly from:

• Your unlawful use of the website
• Your breach of these terms
• Fraudulent activity carried out through your account
• Content submitted by you that infringes another person’s rights

This provision will apply only to the extent permitted by law.

21. Privacy

Our collection and use of personal information are governed by the Nishav Jewellers Privacy Policy. The Privacy Policy forms part of these Terms of Use.

22. Suspension and Termination

We may suspend or terminate access to the website if you:

• Breach these terms
• Use the website unlawfully
• Engage in fraud or payment abuse
• Attempt to damage the website
• Misuse promotions or return facilities
• Create a security risk

Termination will not affect rights or obligations that arose before termination.

23. Changes to These Terms

We may update these Terms of Use to reflect changes in our website, business operations or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after an update will indicate acceptance of the revised terms, subject to applicable law.

Terms applying to an accepted order will normally be those displayed when the order was placed.

24. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of India.

Subject to applicable consumer protection law, courts with appropriate jurisdiction in Rajkot, Gujarat will have jurisdiction over disputes relating to these terms or the website.

Nothing in this section prevents a consumer from using a consumer commission, grievance mechanism or other forum available under applicable law.

25. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by Nishav Jewellers to enforce a provision immediately will not amount to a permanent waiver of that provision.

26. Customer Support and Grievance Redressal

For order-related questions, complaints or legal notices, contact:

Business: Nishav Jewellers

Address: Shop No. 1, Real Prime, Bapa Sitaram Chowk 2, Mavdi Village, Mavdi, Rajkot, Gujarat 360004

Telephone: +91 6353 706 484

Email: contact@nishavjewellers.com

Please provide your name, contact details, order number and a clear description of your complaint.

Consumer complaints will be acknowledged within 48 hours and handled within one month of receipt, subject to the facts of the complaint and applicable law.